HQAA Values

Ethics

• Our business ethics set the example of what is expected of the businesses we accredit
• Our decisions are based upon ethical principles

Leadership

• We are committed to promoting and demonstrating leadership within our company, community and industry that we serve
• On-going training and self-improvement is a cornerstone to consistent improvement
• Involvement in positive relationship building is encouraged and expected
• Serving the customer’s needs is a core value
• Encourage leadership through empowerment

Professionalism

• Staying true to the mission and vision of the organization is the foundation for professional behavior and decision-making
• Representing the needs of the patients ultimately served and the quality of their interaction with our customers will be considered at all times
• Demonstration of responsibility to the industry is required

Promotion of Quality

• We will always seek excellence and not be afraid to face change and the process of change
• We seek information to make good decisions and listen to the voice of the customer in planning for improvements

Integrity

• Individual integrity will enhance the synergy of a team-oriented atmosphere where respect for others exists at all times
• Maintaining honest and open communication is imperative to the growth, future and continuous improvement of the organization